Q:How fast is this service?
A: Really, Really, Very Fast. Download speeds up to 900 Kbps , uploads are up to 300 Kbps.
Q: What about E-mail?
A: Up to 4 accounts. Your new E-mail address will be: Your Choice @ndwave.com. Additional accounts are available for a small fee.
Q: Do I need a firewall?
A: No. Unlike most ISP's, we provide this service for our customers. We recommend anti-virus, and anti-spyware on your computer.
Q: What are the minimum PC requirements?
A: Any computer with an Ethernet card should work. (The Ethernet port looks like a large phone jack). Most computers already have one. We recommend Windows ME or better.
Q: Will this work on a Macintosh or Linux based computer?
A: Yes. Our service will work with any modern operating system.
Q: Are you going to install software on my computer?
A: No.
Q: Are you going to install hardware in my computer?
A: No.
Q: Can I use more than 1 computer at a time with this service?
A: Yes you can, however, any additional computers must be located in the same home or business. Sharing with your neighbors is not allowed via our Terms Of Service (TOS). In order to use more than 1 computer, a router is required.
Q: What does the standard installation include?
A: Everything! (If a signal is available at the height of your roof or lower and your computer meets the minimum requirements). The installation includes a wireless outdoor unit, mounting hardware, and the necessary cables.
Q: How much does the installation cost?
A: $149.95. This cost is for the installation and a one time equipment rental fee. If your wireless outdoor unit fails for any reason other than abuse, we will replace it at no cost to you.
Q: How long can the cable be?
A: 328 feet (100 Meters). There are special methods that we can use to go further, but this is very rare.
Q: How big is the wireless outdoor unit?
A: We use several different types. It varies depending on how far you are from the tower and what tower you will be connecting to. Most are attractive units about the size of a folded newspaper and only a couple of inches thick.
Q: Do you charge sales tax?
A: No
Q: Who owns the equipment?
A: The equipment remains the property of NDWave. If you wish to cancel your service, the equipment will be removed from your home at no cost to you.
Q: What are some of the advantages of the NDWave service?
A: No waiting to dial up - this is an always on connection. Our connection speeds are very fast. We provide excellent customer service.
Q: Will rain or fog affect the signal?
A: No. We will not perform installations with a marginal signal level.
Q: How does NDWave compare to 2-way Satellite?
A: We are much faster and much less expensive. You can game. You can VPN. No download limits. Not affected by weather.
Q: You keep saying wireless, what is this about a cable I keep reading?
A: A wireless signal gets the internet to the wireless outdoor unit located at your home. A small cable carries the internet from this unit in to your computer or router.
Q: Can I use a VPN connection?
A: Yes. If you are connecting out. In order to connect in, you will need a special IP address (public), which may require an additional fee. This is rarely needed to connect to a company's server. In some cases we will have to remove any firewall protection that we are providing for you.
Q: Does this require line of sight?
A: Not always. Only a free site survey can tell for sure. If you can see one of our towers, you are guaranteed the best possible connection. To look for one of our towers, please call us and we can tell you exactly what direction to look. Site surveys are fast and free - call to get yours today.
Q: Can I use file sharing applications?
A: Yes, as long as the activity is downloading (not uploading) and it is legal. Wireless systems are not designed for the constant uploading of files at high speed. Users who are uploading excessive amounts of data for long periods of time will have their upload speeds greatly reduced until this activity ceases. The NDWave service agreement includes the following clause: "Members agree not to provide any public information services over a wireless connection". Sharing files with the entire internet community violates this policy.
Q: Can I use an Internet phone?
A: Yes, but we will not support them as we are not selling the service. It is commonly accepted knowledge that Internet phones will never be as reliable or as clear as an old fashioned phone line.
